WE MAKE FIXING THE LITTLE THINGS EASY

Construction is a messy business and, occasionally, there will be a casualty – a scratch (or other damage) in your new cabinet. Because life happens to all of us, we have developed a process to report concerns.

Reporting cabinet damage is time sensitive and specific procedures must be followed. For the purpose of this process, damage is defined as a scratch, ding or dent in a cabinet or cabinet part.

If a concern is discovered after the cabinets are installed, it is handled as outlined in the manufacturer's' warranty. Warranty information can be found on the cabinet manufacturer's website.

• According to NAHB construction standards, a concern is something that is readily visible when viewed under normal lighting conditions from a standing position facing the surface at the distance of six feet.

• All cabinets / cabinet parts need to be inspected immediately after they are installed. A multi-day install will require inspection at  the end of each day.

• Concerns not immediately reported may not be covered under the warranty.​

• In the event of damage, document by taking pictures of the cabinet . Take a picture of the whole cabinet with the concern. A video may also be helpful to explain the concern.​

• Any damage needs to be reported to CCI in writing (email to kevin@cabinetsandcountertops.com).

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• Use the plan provided to you with your order paperwork to identify the cabinet location of your concern. Identify the cabinet by its sku (example W3036).​

• Email pictures and a short description to document the concern.

• Let us know your expectation to resolve the concern (give us your opinion of what needs to be done regarding repair and/or replacement).

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• TrueSource cannot be responsible for damage created by a third party (other subs etc...).